Terms & Conditions
Terms of Use
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These Terms and Conditions apply to the supply of any children’s activities whether booked by you on our website or directly with a member of staff, including camps, clubs, courses, events and other activities (each ‘Activity’) and supplied by a member of the Zone All Sports and Care LTD. No other terms apply, other than the descriptions of the Activity which are to be found on our website and any other terms to which reference is made in these terms.
By booking an Activity with Zone All Sports and Care you are acknowledging your full acceptance of these Terms and Conditions and confirming that you have not relied on any term other than those contained within these Terms and Conditions.
By using our website, you confirm your acceptance of those parts of these Terms and Conditions which are applicable to use of our website.
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Contact details
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Our contact details are as follows:
Zone All Sports and Care LTD
8 oakway
London
SW20 9JE
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email: info@zoneallsportsandcare.com
telephone: 07984 495 918
Registered business number: 12672808
Booking and Activity
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Upon receipt of a completed booking form and full payment from you, we will confirm your booking via the email address you have provided.
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Before booking please ensure your child is available to attend the Activity and meets the conditions for participation in the Activity, as listed on our website.
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Once an Activity is booked you cannot change your mind, Please refer to the cancellation and refund section.
Programme Changes
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In the event that we have to cancel an Activity for any reason, we will offer alternative provision of the Activity to you. If you notify us prior to the start date of the re-arranged Activity that you would prefer a refund then we will refund to the person who booked the full value of the amount paid for the Activity.
In the event of inclement weather, suitable indoor activities will be organised to replace the outdoor activities, at the discretion of our staff.
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Child Protection
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All staff hold current child protection qualifications and an Enhanced DBS check certification. If a child complains of abuse, or a member of staff believes that the child is suffering from abuse, we will act in accordance with our child protection policy, a copy of which can be supplied upon request.
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Medical information
Any relevant medical conditions of the child must be fully disclosed in writing at the time of booking and to the club leader before the Activity begins. If a medical condition is not disclosed in this way, then Zone All Sports and Care LTD will not be responsible where the steps taken by it (or not taken) would have been different if the medical condition had been disclosed.
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Zone All Sports and Care can only administer medication in an emergency and then only where a member of staff with an appropriate level of qualification is present at the emergency.
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All venues will have at least one paediatric first aider present at all times.
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Health & Safety
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A full risk assessment will be carried out by us in respect of each venue and activity.
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All Club Leaders involved in the provision of the Activity hold at least a current Emergency Aid Certificate issued by an appropriate body.
By agreeing to these terms and conditions, you provide consent for us to administer all necessary first aid to your child as required at any time.
You must ensure that your child complies with our safety procedures, including the following:
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Clothing appropriate to the Activity must be worn throughout the Activity.
We reserve the right to exclude a child from the Activity if the above requirements are not met in full.
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Leaving an Activity
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Each child must be collected by a parent or guardian unless express written consent has been given prior to commencement of the Activity, confirming that the child may leave alone. The parent or guardian must ‘sign out’ each child on collection, with a staff member.
Film/Photography
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We may from time to time take photographs/video of the Activity for promotional and publicity purposes.
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You will be given the opportunity as part of the booking process to consent to the taking of such photographs/film of your child. No photograph/video including your child will be published without your express consent.
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Personal Belongings
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We do not accept responsibility for loss or damage to your child’s personal belongings whilst attending an Activity. You are responsible for ensuring that no valuables (including devices) are brought to the Activity by your child, other than small amounts of cash to spend in our tuck shop.
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Promotions
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Zone All Sports and Care from time to time offers promotions. If you have been issued with a promotional code, this code must be redeemed and used in accordance with both the terms and conditions of that promotion and these Terms and Conditions.
The terms and conditions of the promotion will be available as part of the description of the Activity that you are booking. Any code which is not made available in this way will not be valid and any misuse of codes may void your booking.
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Policies & Procedures
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Copies of Zone All Sports and Care LTD policies and procedures are available upon request from info@zoneallsportsandcare.com
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Complaints
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In the unlikely event that you or your child is dissatisfied with the service we provide then please in the first instance raise it with the club leader on the Activity. He/she will deal with the problem in accordance with our policies and procedures.
If the problem is not resolved to your satisfaction then please write to our customer services team at info@zoneallsportsandcare.com within 7 days of your child’s attendance at the Activity.
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We take your views and complaints very seriously and will endeavour to resolve your complaint as quickly as possible. However, refunds will only be issued if we are in breach of these Terms & Conditions.
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Information
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The information on this site is updated regularly. However, we include information provided by third parties on our site and link to third party websites and do not accept responsibility for such third party materials.
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We (or third parties) own the content on our site; you should only use this content for considering our services and making a booking (and for any other specific purposes that we make clear on the site).
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For more information as to the personal data that we collect from you and what we do with that personal data, please see our privacy policy which can be requested via info@zoneallsportsandcare.com which forms part of these Terms and Conditions.
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If any term within these Terms and Conditions is found to be unenforceable by a competent court, then the term shall be deleted but the remaining terms shall continue in force to the full extent permitted by law.
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These Terms and Conditions are governed by English law and subject to the exclusive jurisdiction of the Courts of England.
Cancellations/Refunds
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Zone All Sports and Care do not offer refunds unless we are found to be in breach of our terms and conditions or we have had to cancel an activity due to lack of staff. If you need to cancel or change a booking you may do so up to 72 hours in advance of your booking, you will be offered a credit in respect of the sessions cancelled or changed. Any sessions that differ in price will be charged extra or the remaining credit will stay on your account. We will always charge a full rate if your child fails to attend a session where you have not cancelled within the 72 hour timeframe.
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